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FREQUENTLY ASKED QUESTIONS

FIND ANSWERS TO YOUR TOP QUESTIONS

What is the phone number for Movement Bank Customer Service?
What is Movement Bank’s routing number?

Movement Bank’s routing number is 051401043.

How do I enroll in Digital or Mobile Banking?

To sign up for Digital Banking for your personal and/or business account, fill out our enrollment form and follow the details here.

I forgot my Digital Banking password. What do I do?

On the Login screen, click on Forgot Username/Password. Enter the username associated with your account. Enter your answer to your security questions and click Send Reset Link. If you need additional assistance, please go to Contact Us to send us a secure message asking us to reset you.

How do I set up external transfers?

First, you will need to link an external account:

  1. In Digital or Mobile Banking, click the + sign to the right of My Accounts. Enter the account and routing number from your external account and select Checking or Savings, and Submit.
  2. Once the two trial deposits have posted to your external account, log back into Movement Bank’s Digital Banking and go to Move Money. Under My Payees, search for the account you wish to verify and then type in the amounts of the two trial deposits. If successful, you will see a message saying the account was successfully verified.

Your external account will then be available for transfers under Move Money.

My debit card is lost or stolen. What do I do?

Please notify us immediately by calling 855-274-3672. You can also turn off your card in Digital Banking by going to Manage Cards and selecting Turn Off Card. If you later find your card, you can turn it back on.

I do not recognize a transaction on my account. What do I do?

If you do not recognize an ACH or debit card transaction, please verify the merchant name by doing an online search. It may be that the company is using a name you do not recognize for a transaction you actually authorized. If you still do not recognize the transaction, please contact us through Digital Banking or by calling 434-792-0198.

How do I make a loan payment?

We have the following convenient options for making loan payments:

How do I sign up for eStatements?

Once you are logged into Digital Banking, select Documents from the main menu, then Statements, and then choose Account. It will ask you to put in a date range for statements you’d like to view, and then you click Apply. You will need to accept the e-Sign agreement, and then you will be enrolled to view future statements.

Where are your ATMs? What if I don’t live near one?

We have four ATM locations:

1296 Piney Forest Road
Danville, VA 24540

420 Spring Street
Danville, VA 24541

9726 Old Bailes Road
Fort Mill, SC 29707

117 South Main Street
Randleman, NC 27317

2397 Hendersonville Road
Arden, NC 28704

 

You can also use your Movement Bank Debit Card at any ATM nationwide, and we will refund any surcharge you are charged, up to $20 per month.

QUESTIONS BY TOPIC

DEPOSIT ACCOUNT BASICS

Where do I find my bank account number?

Your account number is located at the bottom of every check. You can also view your account number on your account statement within Digital Banking.

How do I order checks?

Please go to www.ordermychecks.com to place an order.

How do I make a deposit if I do not live near a branch?
MOBILE DEPOSIT:

Log in to the Movement Bank app using your Digital Banking credentials and select Menu → Deposit Check. Please endorse your check “For Mobile Deposit Only” in the endorsement section on the back of the check, and then retain the check for 10 business days before destroying it.

ATM/MAIL:

You can also make a deposit through our ATMs at 9726 Old Bailes Road in Fort Mill, SC and 117 South Main Street, Randleman, NC. You can also mail your deposit to our branch in Danville, VA at Movement Bank, PO Box 6400, Danville, VA 24541.

EXTERNAL TRANSFER:

First, you will need to link an external account:

  1. In Digital or Mobile Banking, click the + sign to the right of My Accounts. Enter the account and routing number from your external account and select checking or savings and submit.
  2. Once the two trial deposits have posted to your external account, log back into Movement Bank’s Digital Banking and go to Move Money. Under My Payees, search for the account you wish to verify and then type in the amounts of the two trial deposits. If successful, you will see a message saying the account was successfully verified.

Your external account will then be available for transfers under Move Money.

What's your cutoff time?

For branch and mobile deposits, deposits must be submitted before 5:00 PM EST on a business day to receive same-day credit. The wire transfer cutoff time is 3:00 PM EST.

Where are your branches?

Currently, we have four branches in the following locations:

Headquarters:

Danville, VA
1296 Piney Forest Road
Danville, VA 24540

The Carolinas:

Asheville, NC 
2397 Hendersonville Road
Arden, NC 28704

Fort Mill, SC 
9726 Old Bailes Road, Ste 129
Fort Mill, SC 29707

Randleman, NC
117 South Main Street
Randleman, NC 27317

 

How do I change my address and phone number?

If you have Digital Banking, you can update this information within your Profile under Settings, or you can call us at 434-792-0198 or toll-free at 855-274-3672.

How do I stop payment on a check or ACH transaction?

You can stop payment on a check by signing on to Digital Banking and choosing Menu → Services → Stop Payment. You can stop payment on an ACH transaction in Digital Banking by choosing Menu → Services → ACH Stop Payment. Please note, stop payment fees will apply.

How can I add a joint owner or signer to my account?

Please call or visit your nearest branch to add or change owners or signers on your account.

How do I set up overdraft protection from my savings or money market account?

Please call, visit a branch or send us a secure message through Digital Banking.

How much money do I have to keep in my account to avoid a service charge?

Our Anywhere Checking has no minimum balance requirement, however you must receive eStatements instead of paper statements if you want to avoid the $2 paper statement fee.

If you have a Priority Savings account, there is no minimum balance requirement and no monthly service charge.

If you have a Priority Money Market account, you must maintain a minimum daily balance of $1,000 for the whole month to avoid an $8 service charge (this charge can be avoided by maintaining the daily minimum balance of $1,000).

If your account type isn’t listed, please look at the Truth in Savings disclosure you received at account opening or call us for service charge information.

How do I have a wire transfer sent to Movement Bank?

Provide the following information to the originating institution:

Beneficiary Bank Name: Movement Bank

City and State: Danville, VA

ABA Number: 051401043

Beneficiary: Customer’s account name and Movement Bank account number

ONLINE AND MOBILE BANKING

How do I enroll in bill pay?

Log in to Digital Banking and click on Move Money > New Transaction. The system will walk you through a simple enrollment process. After that, you can set up companies or individuals you would like to be able to pay. Bill pay processes many payments electronically, but they can also send checks.

What is the phone number for Bill Pay support?
Do you offer account alerts?

Yes, you can enroll in account alerts in Digital or Mobile Banking in the Settings Menu by selecting Manage Alerts.

How can I "unlink" a Linked Account in Digital Banking?
Can I use Digital Banking to look at checks I have deposited?

Yes. While you are viewing your transaction history, click on the deposit transaction and then click “More Details.” From there, you will see icons for the deposit ticket and the check(s) deposited. Click on the icons to view your checks.

DEBIT CARDS AND ATMS

Our debit card offers you convenience and peace of mind while on the go. With micro-chip protection, you’ll enjoy added security when performing transactions at stores and ATMs. ATM withdrawals can be performed at any nationwide ATM at no additional charge (we refund all charges incurred when using Movement Bank’s ATMs).

APPLY FOR DEBIT CARD

How long does it take to receive my debit card?

It can take up to 10 business days to receive your debit card in the mail. Each of our branches can also instantly issue a debit card if you visit in person.

Is there a daily dollar limit for my debit card?

Yes. Debit cards have daily purchase and withdrawal limits. These limits can be found in your Electronic Funds Transfer Disclosure and Agreement or by calling us at 434-792-0198.

Do you charge ATM withdrawal fees?

You can use your Movement Bank debit card at any ATM nationwide and we will refund any surcharge you are charged, up to $20 per month.

How do I dispute a debit card transaction?

Please notify us immediately if you do not recognize any debit card transactions. Charges can be disputed through Digital Banking or by phone. To submit a dispute by phone, please call 434-792-4979.

My debit card is about to expire. When will my new one arrive?

Your debit card is valid through the end of the month listed as the expiration date. Your card order is processed within the first week of that month and should arrive about 7-10 business days before expiration. You will use the same PIN with your new card.